While your aunts and uncles may be fine with holding grudges and refusing to speak to each other, operations don’t quite work that way. There’s a reason a football team goes into a huddle. If the quarterback just called an audible every play, there would be no cohesion and no successful result. The same goes for your Sales and Operation Planning (S&OP) process. The point of having an S&OP process in place is so that the different departments can talk to each other, make sure everything looks correct, and deliver end results as quickly and efficiently as possible. If you act more like a team in the championship game and less like a squabbling family at Thanksgiving, you and your customers will see some pretty great benefits.